Return & Refund Policy

At LB Party Favor, we take pride in creating quality products and want you to love your purchase. If there's a problem with your order, we're here to help.

Personalized & Custom Items

Because our products are custom-made and personalized, all personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

Non-Personalized Items

Non-personalized items may be returned within 14 days of delivery if they are:

• Unused and in their original condition

• Returned in their original packaging (when possible)

Customers are responsible for return shipping costs unless the item was damaged or we shipped the wrong product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Once approved, we'll gladly provide a replacement or refund at no additional cost.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Order Cancellations

Orders may be canceled within 24 hours of purchase. After production has started, personalized orders cannot be canceled.

Contact Us

If you have any questions about your order or our return policy, please contact us. We're committed to making sure every customer has a great shopping experience.